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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is the largest alternative energy supplier in France, serving over 5 million customers. Its main strengths are powerful digital systems and consistently award-winning customer service, making contract management and support especially easy for users.
TotalEnergies electricity offers in France in February 2026
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Heures Eco Electricité, priced at 0.1783 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1204€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
TotalEnergies gas offers in France in February 2026
TotalEnergies also offers 4 gas plans in France for residential customers. Their most competitive plan is Spéciale Gaz, priced at 0.0886 €/kWh. For an average household consuming 13,450 kWh of gas per year, this would mean an estimated annual bill of 1536€.
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Comparison based on household gas consumption of 13,450 kWh per year in Toulouse. This table only shows plans with prices available under standard tariff options. Some offers have specific conditions (dual-only, etc.) that make them harder to compare with standard plans. Learn more about the Selectra Score.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.35/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 3,4/5 | 7465 |
| Avis Vérifiés | 4,4/5 | 215460 |
| iGraal | 4,6/5 | 5053 |
| Poulpeo | 4,0/5 | 191 |
| Selectra | 2,8/5 | 3128 |
| Overall rating | 4,35/5 | 231726 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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How to sign up for a contract with TotalEnergies ?
Signing up for an electricity or gas contract with TotalEnergies in France is easy and completely free of charge. You can either call their customer service number or go to the TotalEnergies website to begin the process.
You’ll need to provide a few basic details, such as your name, address, and the number on your electricity or gas meter (known as the “Point de livraison” or “Point de comptage”). Once you have signed up, TotalEnergies will handle cancelling your previous energy contract, so you don’t need to take any extra steps yourself.
Who is TotalEnergies ?
TotalEnergies is a French energy supplier headquartered in Paris, serving approximately 5 million electricity and gas customers in France. The group’s origins date back to 1924, and it operates globally with over 100,000 employees. TotalEnergies is publicly listed on major stock exchanges, including Euronext Paris, NYSE, and LSE.
Known as the country’s leading alternative supplier by customer base, TotalEnergies became a key market player through successive acquisitions: Lampiris (2016), which became Total Spring, then Direct Energie (2018), later unified under the Total Direct Energie and, from 2021, TotalEnergies brands.
TotalEnergies is active in the supply of residential and business electricity and gas, as well as in the development of renewable energy projects. It manages around 2 GW of renewable energy production capacity and continues to invest in the energy transition, while also maintaining significant operations in petroleum and traditional energy sectors.
The company benefits from advanced information systems and large-scale customer management capabilities, allowing efficient contract management and customer support. It operates extensive contact channels, including phone, email, dedicated services for hearing-impaired users, and a dedicated customer app.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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