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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is France’s leading alternative energy supplier, with over 5 million customers. Its main strength lies in robust digital systems for easy contract management and an award-winning customer service recognized for reliability.
TotalEnergies electricity offers in France in January 2026
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Heures Eco Electricité, priced at 0.1793 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1208€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.35/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 3,4/5 | 7719 |
| Avis Vérifiés | 4,4/5 | 208867 |
| iGraal | 4,5/5 | 5050 |
| Poulpeo | 4,0/5 | 191 |
| Selectra | 2,8/5 | 3118 |
| Overall rating | 4,35/5 | 224604 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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How to sign up for a contract with TotalEnergies ?
To sign up for an electricity or gas contract with TotalEnergies in France, simply call their customer service number or visit their website. The process is easy, fully online or by phone, and completely free—there are no charges for switching suppliers.
You will need to provide basic information such as your name, address, and the details of your current meter or contract, if you have one. After you sign up, TotalEnergies will automatically handle closing your previous contract, so you do not need to contact your old supplier yourself.
Who is TotalEnergies ?
TotalEnergies is a French energy supplier established in 1924. The company is the leading alternative energy provider in France, serving around 5 million electricity and gas customers in the country. Its headquarters are located in Paris, and it employs over 100,000 people worldwide.
TotalEnergies entered the French energy retail market by acquiring Lampiris in 2016 (rebranded as Total Spring in France). In 2018, it acquired Direct Energie, later merging all retail activities under the Total Direct Energie name. Since 2021, all these operations have operated under the TotalEnergies brand.
Its main activities include the supply of electricity and gas to both households and businesses. As part of a broader multinational group, TotalEnergies is also involved in oil, gas, and increasingly in renewable energy production, with 2 GW of renewable capacity operated. It is listed on Euronext Paris, the NYSE, and the LSE under the ticker TTE.
TotalEnergies highlights advanced information systems to facilitate contract management and customer onboarding. The company has undertaken commitments regarding transparency in line with the recommendations of the French energy regulator. In recent years, it has also increased investments in the development of renewable energy sources.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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