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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is the leading alternative energy supplier in France, serving over 5 million customers. It stands out for its robust digital systems and award-winning customer service, offering a user experience and reliability similar to historic suppliers like EDF and Engie.
TotalEnergies electricity offers in France in January 2026
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Heures Eco Electricité, priced at 0.1793 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1208€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.35/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 3,4/5 | 7719 |
| Avis Vérifiés | 4,4/5 | 208867 |
| iGraal | 4,5/5 | 5050 |
| Poulpeo | 4,0/5 | 191 |
| Selectra | 2,8/5 | 3118 |
| Overall rating | 4,35/5 | 224632 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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How to sign up for a contract with TotalEnergies ?
Signing up for an electricity or gas contract with TotalEnergies in France is simple and free. You can either call their customer service or visit the TotalEnergies website to start your application.
To set up your contract, you’ll need to provide some basic information such as your name, address, and details about your home or apartment. Once you complete the sign-up process, TotalEnergies will take care of closing your previous energy contract without any extra cost or interruption to your service.
Who is TotalEnergies ?
TotalEnergies is a French energy supplier originating from the Total group, founded in 1924. In the French retail market, its trajectory includes the acquisitions of Lampiris (2016) and Direct Energie (2018), followed by rebrandings to Total Spring, Total Direct Energie, and finally TotalEnergies in 2021.
Active throughout France, TotalEnergies supplies both electricity and gas to approximately 5 million customers. The company operates advanced information systems for streamlined subscription management, and manages commercial and customer relations from several locations, including internationally.
TotalEnergies maintains historical activities in oil and gas, but also invests in renewable energy production, with over 2 GW of capacity in operation. The group employs over 100,000 people worldwide and is headquartered in Paris.
The company is publicly listed on Euronext Paris (TTE), the NYSE, and LSE. It adheres to transparency practices as recommended by the French energy regulator and has regularly received industry awards for customer relations between 2018 and 2024.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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