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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is France’s largest alternative energy supplier, serving over 5 million customers with both gas and electricity. What sets it apart is its scale—offering robust customer service recognized by multiple awards—and its ability to consistently provide rates below regulated tariffs.
TotalEnergies electricity offers in France in March 2026
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Fixe 2 ans Électricité, priced at 0.1783 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1204€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
TotalEnergies gas offers in France in March 2026
TotalEnergies also offers 4 gas plans in France for residential customers. Their most competitive plan is Spéciale Gaz, priced at 0.0945 €/kWh. For an average household consuming 13,450 kWh of gas per year, this would mean an estimated annual bill of 1615€.
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Comparison based on household gas consumption of 13,450 kWh per year in Toulouse. This table only shows plans with prices available under standard tariff options. Some offers have specific conditions (dual-only, etc.) that make them harder to compare with standard plans. Learn more about the Selectra Score.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.35/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 3,7/5 | 7676 |
| Avis Vérifiés | 4,4/5 | 216841 |
| iGraal | 4,6/5 | 5053 |
| Poulpeo | 4,0/5 | 191 |
| Selectra | 2,8/5 | 3132 |
| Overall rating | 4,35/5 | 233348 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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Contact form
Postal address
Headquarters
How to sign up for a contract with TotalEnergies ?
Signing up for an electricity or gas contract with TotalEnergies in France is simple and free. You can either call their customer service number or visit their official website to begin the process.
You will need to provide a few basic details, such as your name, address, and, if possible, your previous meter readings or your customer reference number from your current supplier. Once you have given this information, TotalEnergies will take care of cancelling your existing contract and will arrange the switch for you, so you do not need to contact your previous supplier yourself.
Who is TotalEnergies ?
TotalEnergies is a French energy company founded in 1924 and headquartered in Paris. Originally focused on oil, the group has expanded into natural gas, electricity, and renewable energy. In France, TotalEnergies has approximately 5 million residential and business electricity and gas customers, making it the country’s largest alternative supplier.
The company entered the French retail energy market by acquiring Lampiris in 2016, rebranded as Total Spring in 2017, and then Direct Energie in 2018, later merging the businesses under the name Total Direct Energie. In 2021, the group unified its activities under the TotalEnergies brand.
TotalEnergies is active in electricity and gas supply, energy production, and investments in renewables, currently operating about 2 GW of renewable capacity in France. The supplier manages advanced information systems to simplify contract management and customer administration.
TotalEnergies is publicly listed (Euronext Paris, NYSE, LSE) and has more than 100,000 employees worldwide. Major shareholders include BlackRock, the employee shareholding plan, and The Vanguard Group.
The supplier has received numerous industry awards for service quality, including "Service Client de l’Année" twelve years in a row as of 2024, and regularly ranks at the top of customer relationship and online service podiums in the French energy sector.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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